Terms and Conditions

Welcome to the AOR Distribution Limited website terms and conditions for use. These terms and conditions apply to the use of this website at www.aordistribution.co.uk (Website). By accessing this Website and/or placing an order, you agree to be bound by these terms and conditions.


This Website is operated by AOR Distribution Limited a company registered in England and Wales. Our company registration number is 10368023.

VAT Number: GB 272724301.

Our contact details are as follows:

Registered office:

Jolly & Co
Chartered Certified Accountants
450 Bath Road

Distribution Address:

77 Burns Avenue, Southall, Middlesex, UB1 2LS

General email: info@aordistribution.co.uk


  1. You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
  2. We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


  1. You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered and you will be charged at this time.
  2. Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made, even though we may have taken payment earlier, unless we have notified you that we do not accept your order or you have cancelled your order, where you will be entitled to a refund.
  3. We may refuse to accept an order:
    1. where goods are not available;
    2. where we cannot obtain authorisation for your payment;
    3. if there has been a pricing or product description error; or
    4. if you do not meet any eligibility criteria set out in our terms and conditions.


  1. All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
  2. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website. Details of our delivery charges are set out on our delivery page.
  3. Our prices are reviewed periodically and the next review will be on 31st December 2017.


  1. If you wish to cancel your order:
    1. you can notify us by email or telephone before we have dispatched the goods to you; or
    2. where goods have already been dispatched to you, by returning goods to us.
  2. You can return goods you have ordered from us for any reason in the same condition in which you received them at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
  3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit, as you require.
  4. Please note that the automatic cancellation rights set out in this clause 4 only apply to consumers (generally someone who is not buying in the course of a business). In all other cases, you may only return the goods to us if they are faulty.
  5. We will examine the returned goods and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
  6. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Returned goods must be delivered to the following address: Returns, AOR Distribution Limited, 77 Burns Avenue, Southall, Middlesex, UB1 2LS.


  1. You can buy and use Supplements Plus Limited gift vouchers online for use online only. Gift vouchers cannot be bought or used in any shops.
  2. You can buy up to £100 worth of vouchers in multiples of £5 or £10.
  3. Gift vouchers can be used online once and they cannot be exchanged for cash.
  4. To use your gift vouchers online, shop as usual on the Website and then proceed to the checkout. At that stage you will be asked to enter the code for the gift voucher you want to spend.
  5. After entering a valid gift voucher code your order will be updated automatically with credit to the value of the voucher(s). If you still have a balance to pay, you can use a credit or debit card in the usual way. If you do not spend the full amount of the voucher(s), the remaining credit can be used towards your next purchases with us.
  6. If you have difficulty in using your gift voucher at the checkout, please check that you have the correct voucher number. If you continue to have difficulties, please email us at info@aordistribution.co.uk
  7. Where you are entitled to return goods that you have purchased online using gift vouchers, we will normally credit your online shopping account against further purchases. This does not affect your statutory rights.


  1. You are permitted to print and download extracts from this Website for your own use on the following basis:
    1. no documents or related graphics on this Website are modified in any way;
    2. no graphics on this Website are used separately from accompanying text; and
    3. any of our copyright and trade mark notices and this permission notice appear in all copies.
  2. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 6.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
  3. Subject to clause 6.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
  4. Any rights not expressly granted in these terms are reserved.


  1. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
  2. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


  1. Other than personally identifiable information, which is covered under the privacy policy provisions of clause 9, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
  2. You are prohibited from posting or transmitting to or from this Website any material:
    1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
    2. for which you have not obtained all necessary licences and/or approvals;
    3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
    4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
  3. You may not misuse the Website (including, without limitation, by hacking).
  4. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 8.2 or 8.3.


  1. Details about how we use data which we collect from you are set out in our separate privacy policy


  1. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability.
  2. You may only create links to this Website if you have first entered into a written Website linking licence with us.


  1. To register with us you must be over eighteen years of age.
  2. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
  3. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
  4. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


  1. While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. This is particularly relevant where, in good faith, we include information provided to us by third parties, such as manufacturers of products sold via our Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
  2. The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provides you with this Website on the basis that we excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


  1. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
  2. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
  3. Subject to 13.1 and 13.2 above, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these terms and conditions shall be limited to the price paid by you for any goods purchased from us.
  4. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
  5. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
  6. Nothing in this terms and conditions shall affect your statutory rights.


  1. These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
  2. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


  1. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
  2. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
  3. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.